Who this page is for
This page covers two things: a school cancelling its iScuela subscription, and parents paying school fees through the iScuela parent app.
Schools: cancelling iScuela
How to cancel. Write to us at info@iscuela.com from your school's account holder. The notice period, when cancellation takes effect and any refund of fees are set out in your school's agreement with us.
Your data. When your contract ends, we export your school's data and give it to you.
Your school's agreement with us sets out the full terms. If anything here differs from it, the agreement wins.
Parents: fees paid through the parent app
When you pay a school fee in the iScuela parent app, you are paying your school. The payment is handled by Razorpay, our payment provider.
Cancellations and refunds of school fees are decided by your school, under its own fee policy. Please ask the school's office.
A payment that failed or went through twice. If money left your account but the fee does not show as paid, or you were charged twice, tell your school's office, which can raise it with us. A failed or duplicate payment is refunded to the original payment method through Razorpay, usually within 5 to 7 working days.
Contact
Questions about this page: info@iscuela.com.